Frequently Asked Questions

How do I know what size clothing to order for my child?
We strongly suggest that you visit your child's school and ask to see sizing samples prior to placing orders for customized apparel. You may also refer to the sizing charts on our website. When in doubt, it is recommended to order one size larger.

Do you accept returns or exchanges?
Unfortunately there are no returns or exchanges for products customized with a logo as these products cannot be easily sold to another customer.

What company do you use for shipping?
All orders are shipped via USPS or UPS depending on the size and weight of your package. It is at the delivery driver’s discretion to request a signature. To ensure delivery, we recommend that you provide a shipping address where an adult is available to sign.

How long will it take for my package to arrive?
Production time for all customized products is at least 10 business days. Rush shipping is available for an additional fee.

Can I expedite my order?
Yes, please contact us if you wish to expedite your order.

Where are your products manufactured and customized?
At SchoolBasics.com, we order blank products from USA based distributors and manufacturers and each product label lists its country of origin. All product customizations are made by SchoolBasics.com in our New York facility.