Frequently Asked Questions

Do I have to place my order online?
Yes. Retail orders can ONLY be placed online.

What company do you use for shipping?
All orders are shipped via USPS or UPS depending on the size and weight of your package. It is at the delivery driver’s discretion to request a signature. To ensure delivery, we recommend that you provide a shipping address where an adult is available to sign.

How long will it take for my package to arrive?
All orders for customized apparel normally take 5 to 10 business days to ship.

Can I expedite my order?
We DO NOT offer expedited shipping services at this time.

Do you accept returns or exchanges?
Yes, we do accept returns and exchanges. Please see the Returns & Exchanges page for instructions on returning an item.

How do I know what size uniform to order for my child?
We strongly suggest that you visit the school and see sizing samples prior to placing orders for customized apparel or see the sizing charts on our website. When in doubt, please order one size up.